Practical frameworks, use cases, and observations that help teams reduce friction, streamline work, and make smarter technology decisions.
This library is a collection of practical perspectives drawn from real-world work at the intersection of operations, technology, and process design. Rather than trends for trend’s sake, these insights focus on how organizations can reduce friction, simplify complexity, and make more informed decisions as work becomes increasingly digital.
The ideas shared here reflect thoughtful observation, applied experience, and evolving best practices across process efficiency, automation, and modern software adoption. Some entries are exploratory, others evergreen—but all are grounded in helping teams think more clearly about how work gets done and how it can be improved.
You may not want your head in the clouds, but you certainly want your business to be there. The migration to cloud computing is gaining momentum. According to a recent survey, more than a third of organizations see investing in cloud capabilities as one of their top three priorities for the coming year. Already, the International Data Group estimates that nearly three-quarters of all businesses are already using cloud technology in some capacity.
Poor customer service costs U.S. businesses more than $75 billion a year. If you surveyed your customers or clients, what would they say about your company and the level of customer service it provides? Customer service is a vital part of any business —B2C or B2B — and plays a large role in creating loyal customers. A company that provides great customer service is much more likely to have loyal customers than one that doesn’t.
Modernizing your workforce in readiness for changes in the work environment to make them relevant for today and the future is a big step in the right direction. If executed successfully, it will position your business not only to remain current but soar into new heights of digital transformation.
Workplaces are brimming with data that can be used to enhance productivity and bring about improvements and efficiency to bring about better business outcomes. But sometimes, this information doesn’t reach the correct teams who might best benefit from it – we refer to these challenges as “information silos.”
The digital economy has been growing at an astronomical rate, which is a good thing as it’s increased demand for SaaS applications. As technology evolves, so does the need to create a more sophisticated and diverse range of software products that will live solely in the cloud.
Emerging technologies will change how business is conducted and challenge business leaders to rethink how work gets accomplished. Knowledge base workers and manual laborers must seriously consider the value they bring to a given employer. Upskilling is a crucial success factor for everyday workers to enhance their value and opportunities to remain competitive in tomorrow’s job markets.
Artificial intelligence can be made to process more data than what was once thought possible, and it can also help business leaders make decisions due to the actionable insights it discovers. AI can also manage digital campaigns, improve the reach of marketing efforts through research, and shore up business processes in general.
Studies show that an increasing share of remote workers have discovered that video conferencing can be both challenging and draining — even for those who aren’t huge fans of meetings of the in-person variety. Why? Here are a few reasons why you might find Zoom meetings so tiring.
Increasing productivity is always one of the significant challenges that every company of any size must face. Digital Transformation and its associated technologies are continuously evolving and shaping how we work and how business is conducted. We don’t think you should have to go at it alone.